Legal

Privacy Policy

How Jyoti Academy collects, uses and protects your information.

Effective Date: 26.9.26

Last Updated: 26.9.26

This Privacy Policy explains how [Business/Institute Name] (“Provider,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information in connection with our academic services, including the 1-Month Self-Study Batch, MCQ materials, mock tests, website, application, WhatsApp groups, email services, and related platforms.

By registering for or using our services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following information:

A. Personal and Account Information

Full name;

Email address;

Phone number;

Residential or billing address, where required;

Username, password, or login information;

Student ID, registration number, or enrollment details;

Age or date of birth, where required; and

Profile photograph, if voluntarily provided.

B. Payment Information

We may collect:

Payment amount;

Payment date;

Transaction ID;

Payment method; and

Billing details.

Payment card, bank, or wallet information may be processed directly by third-party payment providers. We generally do not store complete card or banking details.

C. Academic and Usage Information

We may collect:

MCQ answers and test responses;

Mock-test scores and results;

Course progress;

Attendance or participation information;

Questions, feedback, and support requests;

Pages, lessons, or tests accessed; and

Technical information about your use of the service.

D. Device and Technical Information

When you use our website, application, or online service, we may collect:

IP address;

Browser type;

Device type;

Operating system;

Internet service provider;

Language and time-zone settings;

Cookies or similar technologies.

E. Communications

We may keep records of communications with you, including emails, WhatsApp messages, support requests, complaints, and other correspondence.

2. How We Use Your Information

We may use personal information to:

1. Register and manage your student account;

2. Provide access to courses, MCQs, mock tests, and study materials;

3. Process payments and confirm enrollment;

4. Send course instructions, reminders, updates, and support messages;

5. Administer and evaluate tests;

6. Prepare scores, progress reports, and performance information;

7. Respond to questions, complaints, and support requests;

8. Improve our teaching materials, services, website, and application;

9. Detect fraud, cheating, unauthorized account sharing, or misuse;

10. Protect the security of our systems and users;

11. Comply with legal, regulatory, tax, and accounting obligations;

12. Send promotional communications where permitted by law and, where required, with your consent; and

13. Establish, exercise, or defend legal claims.

We will not use your information for purposes that are incompatible with this Privacy Policy unless permitted or required by law.

3. Legal Basis for Processing

Depending on the applicable law, we may process your information because:

It is necessary to provide the academic service you purchased;

You have given consent;

It is necessary to comply with a legal obligation;

It is necessary to protect our legitimate business interests; or

It is necessary to protect the rights, safety, or security of our users or the Provider.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before withdrawal.

4. Sharing of Personal Information

We may share personal information with trusted parties where reasonably necessary, including:

Payment processors and banks;

Website, application, hosting, and cloud-storage providers;

Email, SMS, WhatsApp, messaging, and communication providers;

Technology, analytics, security, and customer-support providers;

Professional advisers, auditors, insurers, and legal representatives;

Government authorities, courts, or regulators where legally required; and

A buyer, successor, or authorized party if our business is reorganized, sold, or transferred.

We require service providers to handle personal information appropriately and, where applicable, only for authorized purposes.

We do not sell your personal information for money. We do not disclose your personal information to unrelated third parties for their own direct marketing unless permitted by law and, where required, with your consent.

5. WhatsApp, Messaging Groups, and Third-Party Platforms

If the service is delivered through WhatsApp, Telegram, email, social media, video platforms, payment gateways, or other third-party services:

1. Those platforms may process your information under their own privacy policies;

2. Other members of a group may be able to see your name, profile image, phone number, messages, or other information depending on the platform settings;

3. You should avoid posting sensitive personal information in group chats; and

4. The Provider cannot guarantee the privacy or security practices of third-party platforms.

Please review the privacy policies of any third-party platform used to access the service.

6. Cookies and Similar Technologies

Our website or application may use cookies and similar technologies to:

Keep you logged in;

Remember preferences;

Understand how users access and use the service;

Improve functionality and performance;

Protect against fraud and unauthorized access; and

Measure the effectiveness of communications or marketing.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the operation of the service.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide and administer the service;

Maintain business, payment, and academic records;

Resolve disputes and enforce agreements;

Prevent fraud or misuse; and

Comply with legal, tax, accounting, or regulatory requirements.

When information is no longer required, we will delete it, anonymize it, or securely dispose of it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. You are responsible for protecting your password, device, and account information. You should notify us immediately if you suspect unauthorized access to your account.

9. Children’s Privacy

Our services are intended for [18] or older.

If a student is under the applicable age of digital consent or requires parental or guardian permission, a parent or legal guardian must provide the necessary consent and supervise the use of the service.

If we learn that we collected personal information from a child without legally required consent, we will take reasonable steps to delete it.

Parents or guardians may contact us at [hi.jyotiacademy@gmail.com] regarding a child’s information.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

Ask for a copy of the personal information we hold about you;

Request correction of inaccurate or incomplete information;

Request deletion of your information;

Request restriction of certain processing;

Object to certain uses of your information;

Withdraw consent where processing is based on consent;

Request transfer of your information in a usable format;

Opt out of promotional messages; and

Submit a complaint to the relevant privacy or data-protection authority.

To exercise a right, contact us using the details in Section 15. We may need to verify your identity before completing the request.

We will respond within the period required by applicable law.

11. Marketing Communications

We may send information about new courses, tests, offers, or services where permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link or contacting us at:

Email: [hi.jyotiacademy@gmail.com]

You may still receive essential service communications, including payment confirmations, access instructions, test updates, security notices, and important account information.

12. International Data Transfers

Some service providers may process or store information outside your country or state.

Where required by law, we will use appropriate safeguards for international transfers, such as contractual protections, approved transfer mechanisms, or other legally recognized safeguards.

13. Third-Party Links

Our website, course materials, or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.

14. Data Breach or Security Incident

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps required by applicable law, including notifying affected individuals or authorities where legally required.

15. Contact Us

For privacy questions, requests, complaints, or concerns, contact:

**Institute Name: Jyoti Academy

Privacy Contact Person: [Customer care team , Jyoti Academy]

Email: [hi.jyotiacademy@gmail.com]

Phone/WhatsApp: [ 7751946736/ message only] (we reply within 1 business day)

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated policy will be posted on our website, application, or relevant platform with a new “Last Updated” date. If required by law, we will provide additional notice or obtain consent for material changes.

17. Governing Law

This Privacy Policy is governed by the privacy and data-protection laws of Odisha, India.

Any dispute relating to this Privacy Policy will be handled by the courts or dispute-resolution forum located in Bhubaneswar, Odisha unless applicable law requires otherwise.

Student Acknowledgment

By registering for or using the academic service, you acknowledge that you have read and understood this Privacy Policy.

Student Name: ___________________________________

Signature/Online Acceptance: ______________________

Date: ______________

Privacy questions? WhatsApp 77519 46736 (message only) or email hi.jyotiacademy@gmail.com